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Don't just take our word for it...

Here at The Window Film Company we pride ourselves on delivering the best possible customer service. We’ve won awards for exactly that, but know that we can’t rest on our laurels. One of the ways we stay on top of how we’re doing is via an independent review service. It means that not only can we see how we’re doing, but you can too…

As a business, there is no better way of gauging the quality of your customer service than by asking the customer directly. By using independent review service Feefo, that’s exactly what The Window Film Company does.

 How does it work? Feefo contacts customers after they’ve completed their purchase from The Window Film Company, asking them to score both the quality of service and the quality of product. Feefo handles all the communication, ensuring each and every review is 100% genuine.

 Who can see the reviews? The reviews are available publicly, while reviewers are able to remain anonymous. To see The Window Film Company’s reviews, click here.

 What’s in it for the customer? By sharing feedback, you are helping other customers to make an informed decision when purchasing products. It’s an opportunity to raise concerns with organisations or shops, and also provides a chance to pass on praise when it’s deserved.

 What’s in it for the company? It would be remiss of us not to say it’s nice to see good feedback. Everyone enjoys a thumbs up after a job well done and it’s good for our team to have it confirmed that they’ve done well. However, arguably the most important benefit of all is when a customer isn’t happy. As a company we’d much rather give customers  that might not have had the experience they hoped for, as this means we can look into what happened, make it right and make sure it doesn’t happen again. We love good feedback and cherish the occasional negative response. It’s what helps us to keep improving.

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